Refund Policy

1. Trial Period

KAPlayer offers a 14-day free trial for new users. During this period, you can explore all features without any charge. We encourage you to thoroughly test the app during this trial period to ensure it meets your needs.

2. Refund Policy for Subscriptions

First-time Purchases: Due to the 14-day free trial period provided, we cannot accept refund requests for initial purchases made after the trial period.

Subscription Renewals: If you contact us within 14 days after your subscription renewal, we may process a refund for the renewal payment. Refund requests made after 14 days of renewal will not be accepted.

Lifetime Subscriptions: Lifetime subscription purchases are final and non-refundable under any circumstances.

3. Eligible Refund Circumstances

We may consider refund requests in the following exceptional circumstances:

• Technical issues that prevent the app from functioning on your device
• Accidental duplicate purchases
• Billing errors

4. Refund Request Process

To request a refund for subscription renewals:

1. Contact our support team within 14 days of the renewal charge
2. Provide your purchase details and reason for the refund request
3. Allow our support team to attempt to resolve any technical issues

5. Non-Refundable Situations

Refunds will not be provided for:

• Initial purchases after the 14-day trial period
• Lifetime subscription purchases
• Renewal refund requests made after 14 days
• Issues with third-party M3U/M3U8 playlists
• Internet connectivity problems
• Violation of our Terms of Service

6. Processing Time

If your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your payment method and financial institution.

7. Contact Support